Terms & Conditions
First Web Design Ltd
Introduction
These Terms and Conditions govern all services provided by First Web Design Ltd. By requesting work or entering into a project, the client agrees to these terms.
Project Scope and Work Requests
All work must be agreed in writing before it begins.
If additional tasks arise outside the agreed scope, these are treated as separate work and will be billed at the standard hourly or daily rate unless otherwise agreed.
Payments and Invoicing
- Standard payment terms are 30 days from the invoice date.
- For full website builds, payment is made in three stages:
- 50 percent deposit to begin the project
- 25 percent at mid stage
- 25 percent on completion before launch or transfer
- For smaller tasks and support work, invoices are issued on completion unless a different structure is agreed.
- Pay in three options through PayPal or card may be available depending on the invoice amount.
Late Payment and Hosting Pause
If an invoice remains unpaid after 30 days, First Web Design Ltd may pause hosting or website access until the balance is cleared.
A pause notice will always be issued first.
The website will be restored once all overdue invoices are settled.
Any reactivation work required after a pause may be billed at the standard rate.
Intellectual Property and Licensing
First Web Design Ltd retains ownership of all design systems, templates, code structures, scripts, frameworks, and technical methods created or used during the project. These remain the exclusive property of First Web Design Ltd and may be reused across other projects.
Once the project has been paid for in full, the client receives a royalty free, perpetual licence to use the completed website for their business purposes.
All images, text, media, branding, and content supplied by the client remain their property.
The client must not sell, sublicense, or redistribute First Web Design Ltd intellectual property in any form.
Hosting and Domain Management
If First Web Design Ltd manages hosting or domains on behalf of the client, the client must keep all invoices paid within the stated terms.
Failure to do so may result in hosting being paused as noted above.
Domains registered through First Web Design Ltd remain the property of the client once renewal fees are paid.
Support and Maintenance
Support work, troubleshooting, updates, and changes are charged at the standard hourly rate unless covered by a support plan.
Work that arises from third party platforms, client changes, plugin issues, or external service failures is billed as additional work.
Website Functionality and Third Party Services
Where a website relies on third party tools such as booking systems, payment gateways, LeadConnector, Zapier, plugins, or external integrations, the performance and reliability of these services are not the responsibility of First Web Design Ltd.
Any work required to adjust, repair, or replace third party tools is treated as additional work.
Revisions and Amendments
Reasonable revisions are included within the original project scope, but significant structural changes, redesigns, or additional functionality requests may incur further charges.
Cancellation
If a project is cancelled by the client after work has begun, all completed work up to the cancellation date must be paid for.
Deposits are non refundable.
Portfolio Use
First Web Design Ltd reserves the right to display completed work, screenshots, design elements, and non sensitive parts of the project in its portfolio.
If the client prefers to opt out of portfolio display, this must be requested in writing before the project begins.
Liability
First Web Design Ltd is not liable for loss of revenue, business interruption, or indirect damages resulting from website issues, downtime, third party failures, hosting interruptions, or client changes.
Every effort will be made to maintain stability and high performance.
Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
